Customer Care

Welcome to CitiLink Support. At CitiLink, we are committed to providing customers and partners with the highest quality service on all technical and account related questions. Our dedicated staff of Engineers specializes in assisting customers quickly and effectively - 24 hours a day, seven days a week by telephone, e-mail, or the Web.                                                                                                                   

CitiLink’s NOC (Network Operations Center) includes 24x7x365 network monitoring and management capabilities. The NOC not only supports the installation of our customers but also monitors and manages the overall health and well-being of our network. Alarms are generated and emails are sent at the first hint of any trouble and our reaction is immediate and complete. CitiLink’s Customer and Technical support team located in our NOC provides first level support to our customers. The second level of service is performed by our local Field Engineers. CitiLink’s technical support is offered at no additional cost and is included with our services.

CitiLink Contact Information

Customer Care:  866-959-CITI  (2484)

Local Office 952-435-0500

support@mycitilink.com

www.mycitilink.com